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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cam

Cam

August 1, 2025

5  out of  5
rating by Cam
"Lindsay took care of my insurance and it was so easy & a great price. Thanks!"
We responded:
"Cam- thanks so much for the awesome review on the great rates and ease of working with our office! Our goal is to do exactly that, and we appreciate your kind words! "
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Kirsten Pruett

August 1, 2025

5  out of  5
rating by Kirsten Pruett
"Avery Tuggle is the best she saved me so much on my new insurance highly recommend ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Hi Kirsten- thanks so much for the great review and for recommending our office! We truly appreciate having you as a new customer!"
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Marissa Phillips

July 31, 2025

5  out of  5
rating by Marissa Phillips
"Avery has been fantastic ever since we started with State Farm!! She is always quick to respond, kind and so knowledgeable with any questions we have. Highly recommend working with Avery!"
We responded:
"Marissa, we are so appreciative of your awesome review and kind words about Avery’s service. It has been our pleasure to work with you and your family as well! Thank you for your business!"
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Bobby Lucas

July 29, 2025

4  out of  5
rating by Bobby Lucas
"Went to Avery at Lori Tuggle insurance to get insurance for my golf cart. She was very helpful and followed through with it till everything was done. I was very appreciative of all her hard effort would recommend her anytime."
We responded:
"Bobby -thanks for the nice words about Avery and our office. I’m glad we made coverage for your golf cart so easy! Thanks again for being a customer!"
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Jeni Yarger

July 25, 2025

5  out of  5
rating by Jeni Yarger
"Lindsay Dawson is amazing! She saved me so much money and is great to work with!!"
We responded:
"Hi Jeni and thank you for the kind words about Lindsay's service! We are thrilled to hear about your great experience, so thanks for letting us know. That makes our day!"
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Sue Anna Piedra

July 16, 2025

5  out of  5
rating by Sue Anna Piedra
"I’m so pleased with my experience at Lori Tuggle State Farm. Danielle Palombi helped me with home and auto, saving me hundreds of dollars a month on insurance! I wish I’d gone sooner. She also set up my FEMA flood insurance policy just to be even more helpful. Highly recommend!!!"
We responded:
"Sue Anna - thank you so much for the kind review, and I'm so glad to hear Danielle was able to provide you solid coverage and save you money too. Our goal is to provide an excellent experience so thank you for letting us know about yours - welcome to our agency!"
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Seth

July 11, 2025

5  out of  5
rating by Seth
"Lindsay is awesome, she took great care of me. She helped me get a very decent saving on my auto insurance and I honestly couldn’t be more grateful for her help. Thank you 😊"
We responded:
"Seth - thank you for the wonderful words about Lindsay’s service, and we are thrilled to have been able to help in this way! We truly appreciate your business and look forward to working with you!"
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Greg Thompson

July 10, 2025

5  out of  5
rating by Greg Thompson
"Very pleased with the service provided by Natasha and the Tuggle team."
We responded:
"Greg - thank you for the kind words about Natasha and our office! It is truly our pleasure, and we are so happy to have you as a customer!"
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Alicia Julian

June 23, 2025

5  out of  5
rating by Alicia Julian
"Avery is super responsive and helpful! I've used other agencies in the past and been really disappointed, but Avery and her team are wonderful to work with!"
We responded:
"Alicia, thanks so much for the amazing words on Avery and our agency! I’m so pleased to hear about your great experience, and we truly appreciate having you as a customer!"
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Tristan Church

June 20, 2025

5  out of  5
rating by Tristan Church
"ALWAYS GREAT! Everyone is talking to is a huge help and super friendly!"
We responded:
"Tristan - thank you so much for the awesome compliment about our office! You made our day, and we truly appreciate having you as a customer!"
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Rebecca

June 18, 2025

5  out of  5
rating by Rebecca
"Wonderful service and very friendly staff"
We responded:
"Rebecca, thank you so much for excellent review of our service and friendly atmosphere of our office! We appreciate you and truly value our relationships with our customers. Thank you again!"
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Maryann Truitt

June 13, 2025

5  out of  5
rating by Maryann Truitt
"As anyone who has had to get or renew auto or home insurance in Texas knows, it’s really expensive! Next time you get a quote, I highly recommend contacting Danielle Palombi at Lori Tuggle’s State Farm office in Bastrop, TX. Danielle reviewed our existing policies and significantly improved our coverage for the best price in town! She won over our business with patience, consistently great customer service and high quality insurance at competitive premiums. It’s refreshing to work with smart, enthusiastic young people like her early in their careers. Insurance is something you want to have but hope never to need, however, should you need it, you want your insurance company to be there for you. I think we can count on Danielle & State Farm and that’s a good feeling."
We responded:
"Maryann, although we shared an email, I want to also thank you publicly for your incredibly kind words and review. We work hard to do exactly as you described, and your notice of it means the world to us!! We truly appreciate your business and look forward to working with you! Thanks again for choosing us!"
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Eric Kanthavong

June 11, 2025

5  out of  5
rating by Eric Kanthavong
"I worked with Natasha and she was great to work with. She provided great customer service and was available to help answer my questions."
We responded:
"Eric - thank you so much for the kind words about Natasha and our office! Our goal is to do just that, and I’m so happy you were pleased. Thank you for being a customer!"
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Connie Swanson

June 1, 2025

5  out of  5
rating by Connie Swanson
"Danielle was great to work with. We discussed our insurance needs & she helped us get the coverage we needed."
We responded:
"Connie- thanks so much for the kind words! Danielle is awesome and works hard to get our customers the coverage needed and at a good price. Thank you again, and we are thrilled to have you as a customer!"
Profile photo of Anthony George

Anthony George

May 30, 2025

5  out of  5
rating by Anthony George
"Avery was an absolute joy to work with. I was in a pinch needing to get car insurance and renters insurance before I moved at got a new vehicle. Not only did she help me get a great deal, but was so accommodating to my timeline to make sure I got what I needed. Beyond grateful for people like her!"
We responded:
"Anthony- we are so glad to have you as a new customer! And thank you for the kind words about Avery. Helping our customers in any way possible is our main goal, and I’m pleased to hear we were there for you! Thanks again and we look forward to working with you!"
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Bridget

May 28, 2025

5  out of  5
rating by Bridget
"Thank you , Natasha Augustine. I had a wonderful experience. I appreciate you taking the time to answer all my questions 🙂 Your awesome"
We responded:
"Bridget, thank you for sharing your great experience with Natasha! We work hard to provide that level of customer service and assistance, so we truly appreciate you noticing it. We look forward to working with you, and thank you for being a customer!"
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Miten Patel

May 23, 2025

5  out of  5
rating by Miten Patel
"I have been with Lori's office for many years and do not plan on changing. Every agent I have ever worked with from here is extremely knowledgeable, intelligent, friendly and helpful. To be honest, it sometimes feels like an anomaly or paradox having such pleasant conversations with insurance agents. I do not think the modern human mind is built to process this, but here we are. You guys rock. Thank you."
We responded:
"Miten! You rock too! Thank you so much for the awesome words about our office. We appreciate you noticing the personal touch, and we truly value our relationships with customers. It is a pleasure and an honor to work with you and your family on your insurance needs. Thank you again!!"
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Melissa Molina

May 21, 2025

5  out of  5
rating by Melissa Molina
"I'm very happy with state farm I recently switched not to long ago and I pay less then my old insurance. I'm happy so far"
We responded:
"Hi Melissa - thank you so much for the nice review! We are glad that you are happy so far, and we hope to keep it that way. We truly appreciate your business and the opportunity to work with you. Please let us know anytime you need help or advice on insurance or financial services!"
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Jackie May

May 8, 2025

5  out of  5
rating by Jackie May
"Avery was a tremendous help in our quest to find an affordable home insurance plan. Her patience, prompt and transparent answers to our many questions was a very personable experience. Avery provided excellent communication in our purchase of home and car insurance."
We responded:
"Hi Jackie! Thank you so much for the kind words about Avery’s service. Insurance can be tricky. Our goal is to provide answers to questions and solid coverage advice, so I’m glad she hit the mark!We are thrilled to have you as new customers and truly appreciate your business!"
Profile photo of Ms. Acquanetta (Acquanettagirl)

Ms. Acquanetta (Acquanettagirl)

May 8, 2025

5  out of  5
rating by Ms. Acquanetta (Acquanettagirl)
"I just stopped by their office today and had a great first experience with Lori and Avery! From the moment I walked in, I felt welcomed. They took time to sit with me, answer all my questions, they really know their stuff and genuinely care about helping people. I’m glad I stopped in—definitely looking forward to working with them!"
We responded:
"Acquanetta- thank you so much for the kind words! We are so glad you chose our office to drop by, and it was our pleasure to meet you! We also enjoyed the conversation and are thrilled to be working with you too. Thank you again! "
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Cheryl Ellis

May 7, 2025

5  out of  5
rating by Cheryl Ellis
"We are long time clients of Lori Tuggle's State Farm office and have always had excellent customer service. Recently I met with Avery and Lisa to update coverage & they were both friendly, extremely well informed & very helpful in answering questions. Wonderful team to work with...thanks!"
We responded:
"Cheryl, thank you so very much! I am so grateful for your long time business, and it has truly been our pleasure to serve you all these years. I also appreciate the kind words about our service and experience in helping you. Our team really works hard to provide that level of help to our customers, and taking a few moments to share that on a review means so much to the team. Thank you again!"
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Micaela Phillips

May 5, 2025

5  out of  5
rating by Micaela Phillips
"Avery was super helpful and made the home insurance process for first time home buyers very easy! She is very knowledgeable and would recommend her service to anyone!"
We responded:
"Micaela- thank you so much for the wonderful review for Avery and our office! Avery does a great job working with our customers - thank you for noting it! We are so glad to help with your first home, and we truly appreciate the business of your entire family. It has been our pleasure working with all of you! Thanks again!"
Profile photo of Stephen Fabian

Stephen Fabian

April 30, 2025

5  out of  5
rating by Stephen Fabian
"Avery has been awesome with knowledge, fast responses, and helping me with my policy. Thank you for all your help."
We responded:
"Stephen- thank you for the great review! Avery does a wonderful job, and we appreciate you taking a few moments to mention it. Thank you for your business - we truly enjoy working with you!"
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Travis Roberts

April 30, 2025

5  out of  5
rating by Travis Roberts
"I’ve been a customer with Lori Tuggle State Farm for 7 years now, and have always felt confident that her team has my best interest in mind. Avery specifically has always gone above and beyond what I’d expect of a team member. It makes such a difference to develop a relationship with your insurance agent, and I recommend LTSF to anyone who dislikes calling 1-800. Local makes such a difference, and I’m recommending to everyone that LTSF is a solid staff / office!"
We responded:
"Travis thank you for the awesome review! We agree that 1-800 numbers mean you talk to a different person every time, and they don’t really know the customer. Local makes all the difference, and our office works hard to help explain insurance, provide friendly service and all in a comfortable environment you know and trust. Thank you again for the great review and for being a customer of LTSF!!"
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Coleman Kvapil

April 30, 2025

5  out of  5
rating by Coleman Kvapil
"Avery had been an exceptional insurance agent. Their service is consistently reliable and thorough. I flex my drive safe and save scores to my friends as often as I can! I’ve been so pleased with the experience that I’ve actually referred 4 people and keep raking in chick fil a giftcards!"
We responded:
"Coleman- haha we are so glad you are enjoying drive safe and save AND our referral program-thanks for spreading the word on them! We have gift cards to plenty of local restaurants and coffee shops and love to support the community, while thanking our referral customers. Thanks also for your compliments of Avery- it means a lot to our team when a customer notices exceptional service. We appreciate your business and truly enjoy working with you!! "