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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Caleb Zuniga

Caleb Zuniga

August 20, 2024

5  out of  5
rating by Caleb Zuniga
"I have been a customer of Lori Tuggle State Farm for more than 5 years. Her and her team have consistently provided premium customer service. They are a reliable source for any insurance needs!"
We responded:
"Caleb, thank you! It is our pleasure working with you on your insurance needs, and we truly appreciate the kind words!"
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Blake Larson

August 3, 2024

5  out of  5
rating by Blake Larson
"I've been a client of Lori Tuggle State Farm Insurance for years and they have done a great job for me! They are very fast and professional customer services provided, answering any questions thoroughly, response is very quick. I highly recommend them for on top services, wonderful professional customer services! Rating for them is far more than just 5 ⭐ . I appreciate they're supportive management and highly recommend them for various types of insurance services. And Avery is really remarkable at her job 😃 ! They're more than just interested in adding customers, but giving customers the best services possible."
We responded:
"Blake, I cannot thank you enough for the wonderful words!! We work hard to do our best for every customer, and we truly appreciate you and the recognition you have given us! It makes our day! It is a pleasure to work with you and thank you again!!!"
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janice franco

July 14, 2024

5  out of  5
rating by janice franco
"Our family has been blessed to know Lori for nearly 20 years. She and her outstanding team have consistently spoiled us with their professional and gracious assistance. They are all extremely knowledgeable, always give undivided attention to any need or concern, and truly understand customer service. Kudos for the Lori Tuggle agency!"
We responded:
"Janice, it has been our pleasure to work with you and your family! Our paths crossed when I walked into your store and experienced your amazing customer service, and I’ve been grateful ever since to know you. I thank you for your business and the kind words about my team and my agency. It is so appreciated, and you have truly made our day!"
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Patti Bedsole

June 27, 2024

5  out of  5
rating by Patti Bedsole
"Lori Tuggle's office is wonderful! Always patient and helpful. Would very highly recommend."
We responded:
"Patti, thank you for the positive review! We truly enjoy working with you as well and are grateful for the opportunity to handle your insurance needs. Thank you again for the kind words - it means so much to us!"
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Jennifer Poston

June 25, 2024

5  out of  5
rating by Jennifer Poston
"Great and helpful office staff!"
We responded:
"Jennifer, thank you so much! Our team works hard to provide great service with professionalism and a cheerful attitude. We appreciate your kind words - they make our day!!"
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Roberta DeVoy

June 20, 2024

5  out of  5
rating by Roberta DeVoy
"I have had the pleasure of working with Mindie @ LoriTuggle-State farm for a while now. She is an amazing and knowledgeable young lady who has been so very helpful to me and certainly the BEST agent I had ever worked with. Thank you Mindie...you are a STAR !"
We responded:
"Roberta, thank you so much for the kind words. We appreciate your business and enjoy working with wonderful people like you! I agree -Mindie is amazing and such an asset to our team! Thank you again!!"
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Heidi Hernandez

June 20, 2024

5  out of  5
rating by Heidi Hernandez
"Danielles service was very helpful and professional when it came to getting our home and auto insurance, definitely recommend!"
We responded:
"Thanks so much Heidi! We truly appreciate the positive review and kind words. Danielle is awesome to work with and so glad she was able to provide you a first rate experience! Thank you again!"
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Sammy Hernandez

June 19, 2024

5  out of  5
rating by Sammy Hernandez
"Very helpful! Danielle was able to get my whole family a better rate!"
We responded:
"Sammy, thank you so much for the great review and 5 stars! I'm so glad Danielle was able to save you money and provide you with solid coverage as well. We appreciate having you as a customer and for the kind words about Danielle and our office! Customers like you make our day - thank you!"
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Theresa Wenske

April 11, 2024

5  out of  5
rating by Theresa Wenske
"Danielle was very knowledgeable on the policies we were discussing and offered multiple scenarios from which we could choose. I would definitely work with her again on any of our policies. Positive, friendly, and bright. She is an asset to the office."
We responded:
"Hi Theresa and thank you so much for the kind words about Danielle’s service! She is truly a gem, and we are so lucky to have her. Thank you for noticing her talents and her desire to help you in the best way possible. You have made our day, and we truly appreciate having you and your family as customers!"
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S White

March 7, 2024

5  out of  5
rating by S White
"Lori has been my sister’s insurance agent since she opened her agency. My sister had a house fire causing a tremendous amount of overall damage to her home. She had to move out for about nine months. Our family cannot express enough not only what a tremendous agency Lori and her team make but the personal compassion and caring shown to my sister was far beyond anything, and I want to emphasize anything, we have ever witnessed. A fire and the collateral damage from one is devastating to anyone. The amount of suffering my sister went through literally turned her world upside down. Lori and Mindie went far above and beyond the call to help her through this terrible incident as much as anyone could. If there were a Lifetime Achievement Award in the insurance business, Lori deserves it. Our family cannot thank you enough. What a blessing you are! Five stars are not enough."
We responded:
"I am in awe of your amazing review... Thank you so very much! I can't begin to express how much I appreciate your sincerity and the kindness of your words. My team and I truly appreciate the recognition that what we do is meaningful. The damage to her beloved home, filled with a lifetime of memories and collectibles, is a devastating event that would shake anyone's world. It was a group effort, with many contributing to the overall goal to get her home again. My team is so honored to have been a part of it, and especially to be able to give her some comfort during this trying time and assurance that we can put the pieces back together. Thank you again for making our day - we feel truly honored!"
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Linda Olivarez

January 24, 2024

5  out of  5
rating by Linda Olivarez
"Everyone at Lori Giggle’s State Farm office is amazing!! Great customer service, great insurance, and you are always treated like family!!"
We responded:
"Linda, thank you so much for the sweet review! You’re a wonderful customer of our agency and a special friend as well. We look forward to taking care of you and your family for years to come! 😊"
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Angie Vachavake

December 18, 2023

5  out of  5
rating by Angie Vachavake
"I've been a State Farm customer for nearly 15 years and I've never experienced service to the level that I receive from Lori Tuggle and her team! Auto & renter's insurance, multiple moves / changes of address, and most recently - my first home purchase - everything has been smooth! Lori and team, most specifically Avery, have kept me informed on the best use of my policies, upgrades and options (like the Umbrella coverage!) for keeping me and all of my possessions well protected. Over the last couple of months, working with Avery has been a highlight to the home buying / insurance process. She's quick to respond, informative, personable, and always keeps her word on deadlines -- even keeping me on track more than anyone else whom I've partnered with for insurance. I will be a loyal State Farm customer for many years to come!"
We responded:
"Angie, THANK YOU for the super kind words and the wonderful 5-star review. You have definitely made our day, and we want you to know how happy we are to have you as a customer. Congratulations on being a homeowner! It has been our pleasure to work with you on these new, exciting stages of life and ensure you are appropriately protected along the way. We look forward to working with you for years to come! Have a lovely holiday in your new home! :) "
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Michael Hughes

December 6, 2023

5  out of  5
rating by Michael Hughes
"Best agent in Bastrop."
We responded:
"Michael. thank you so much! We truly appreciate you and the wonderful compliment. We enjoyed the visit yesterday when you dropped by the office -it’s always a pleasure to see you!!"
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C Jeter

October 9, 2023

5  out of  5
rating by C Jeter
"Lori Tuggles State Farm office staff have been reassuring, informative and compassionate. Danielle and Mindy in particular have helped tremendously, from setting up new policies to dealing with total loss. It’s nice to know I can pick up the phone, and they will be there to help. Thank you State Farm and thank you Danielle and Mindy!!!"
We responded:
"Collene- thank you so much for the wonderful compliment, and we are so glad to be there for you! We always strive to be a source of help, whether setting up policies, dealing with a claim, protecting your family or just someone to listen. Mindie and Danielle are truly amazing, and your sweet words have made our day. Thank you for being a customer and allowing us to be your insurance agency! "
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Bastrop Chiropractic

August 31, 2023

5  out of  5
rating by Bastrop Chiropractic
"⭐⭐⭐⭐⭐ Lori Tuggle's State Farm Insurance - where even your accidents couldn't shake their friendly support. They've got my back, and your car's too! Lori and her team are like the insurance superheroes of Bastrop County. If you're not with them yet, you're missing out! 🦸‍♂️💥"
We responded:
"THANK YOU for the very kind words! We appreciate you! The true WONDER WOMEN and real superheroes of the office are my amazing team members, always ready to assist our customers. We work hard to provide comprehensive coverage and superhero service - thank you again!"
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BethLynne

June 15, 2023

5  out of  5
rating by BethLynne
"I've used StateFarm for over 40 yrs and probably half that time with Lori Tuggle. I can not say enough good things about the service she and her staff have provided. I love that they really care and are part of my community. They respond promply to my needs and have offered competive rates for my home and vehicle insurance and investments."
We responded:
"Hi Beth - thank you so much! Your timeline is exactly right. You have been a customer since I became an agent 20 years ago, half of your time with State Farm! It has been our pleasure to serve you and your family, and we appreciate you so very much! Thank you again for making our day with your kind words!!!"
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Hilda DOSS

June 12, 2023

5  out of  5
rating by Hilda DOSS
"I have been a customer to Lori's office over 13 years. Lori & Staff have been right on top of matters from the Bastrop Fires, to Home & Auto Insurance for my family. Their office is Readily Available, Prompt Results and Excellent Customer Service. I Highly Recommend Lori Tuggle - State Farm for any of your Insurance needs!"
We responded:
"Hilda - thank you for being a customer of our office, and it's been our pleasure to be your agent over the years! Your kind review makes our day and is exactly how we want our customer to feel. We appreciate YOU!"
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Trevor Roberts

December 9, 2022

5  out of  5
rating by Trevor Roberts
"Great customer service, very family like."
We responded:
"Thank you so much for the nice words!! We are thrilled to have you join our customer family at LTSF!"
Profile photo of Lorelei Mellenbruch

Lorelei Mellenbruch

November 1, 2022

5  out of  5
rating by Lorelei Mellenbruch
"I just switched to Lori Tuggle State Farm for my car and house insurance and they have been AWESOME! I have been working with Avery Tuggle and she has been so informative and friendly through this process. 100% recommend going to them for all of your insurance needs!"
We responded:
"Lorelei, we are so pleased to hear you are happy with your experience and our customer service! Let us know if we can help with anything else."
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Kristi Koch

October 24, 2022

5  out of  5
rating by Kristi Koch
"I have been with State Farm for literally decades; however, I am a new account with Lori Tuggle's office. They have already far exceeded my expectations. I truly feel like I have an advocate looking out for my best interests. Special shout out to Celeste Lowe. She definitely puts in the extra effort. After working with her, my attitude changed from that of someone that was about to start looking for a new insurance company, to a new, loyal customer. Thank you!"
We responded:
"Kristi, thank you so much for the kind words about Celeste and our office - this absolutely makes our day! We thank you for choosing us and are thrilled to work with you!"
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Marnie Smith

October 17, 2022

5  out of  5
rating by Marnie Smith
"I just want to thank Kelly Huber for the exemplary service we received on Friday, October 14th. 😊 Kelly went above and beyond for my son which means so much to me knowing he has my grandson with him. I called the office right at closing on a Friday evening and that did not stop her from helping us! I hated calling at closing but it was necessary so that my son and grandson could move into their place the following day. I told my son that few people go over and beyond as Kelly did. We really appreciate you, Kelly!"
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Stephen Burnham

September 12, 2022

5  out of  5
rating by Stephen Burnham
"Working with Lori is the best experience! Lori is patient and caring, she takes time to listen and understand my perspective, what an amazing and incredible person! I am so thankful to know her and her business. Please reach out for your needs, you are in great hands ."
We responded:
"Thank you so very much Stephen! It has been my pleasure to work with you as well and very thankful to know you. You are amazing! We truly appreciate your kind words - it makes our day at the office!"
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Cindy Krych

September 6, 2022

1  out of  5
rating by Cindy Krych
"Our car has been at Caliber Collision since June 28, 2022. Caliber admitted to there mistakes, but have done nothing. Today is day 70 without my car. I’ve called State Farm many times to get help & so far no one has cared enough to even call us back; Not even our agent… Things sure have changed, there is No “like a good neighbor”; it’s all 800 numbers & strangers who know nothing. I’ve NEVER been so saddened."
We responded:
"Cindy, I’m very sorry about the difficulty on this claim, and I understand the frustration. After talking with you Friday, we escalated immediately to claim management. We received an email from a supervisor this afternoon regarding their review of the situation, and they are actively working on resolution. We will keep you posted as soon as we know more from the supervisor. They advised they will also be in touch with you as well."
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Amy Thiel

June 14, 2022

5  out of  5
rating by Amy Thiel
"Amazing service and informative of all my options and policies. Did you know you can save by bundling your policies?? It's awesome to save and have good claim service, which unfortunately I have had to use. Thanks to Lori and all the gang!"
We responded:
"Amy thank you for the kind words and helping get the word out on benefits of bundling with our office! You are so right! And, we always hate for customers to deal with an unfortunate claim loss but so glad your experience through it has been positive. We appreciate you!!"
Profile photo of Lori Collins

Lori Collins

December 2, 2021

5  out of  5
rating by Lori Collins
"Had a good experience with my visit. The lady that worked with me was very polite and helpful."
We responded:
"Hi Lori! My sincere apologies for this late response. We truly enjoy working with you and are so grateful for your kind words. Working with great people like you is our pleasure!"